Terms of Service

1. Agreement to Terms

By accessing or using Complete Home Solution ("the Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Definitions

• "We", "Us", "Our" refers to Complete Home Solution
• "You", "User" refers to any person accessing or using the Site
• "Products" refers to furniture and home goods available for purchase
• "Membership" refers to our subscription-based benefits program
• "Services" refers to all features and functionality provided by the Site

3. Account Registration

To access certain features, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Be at least 18 years old or have parental consent

4. Products and Pricing

4.1 Product Information

We strive to display accurate product information, including descriptions, images, and specifications. However, we do not guarantee that all information is error-free. Colors may vary due to monitor differences.

4.2 Pricing

• All prices are in Australian Dollars (AUD) unless otherwise stated
• Prices are subject to change without notice
• Membership discounts apply only to active members
• We reserve the right to correct pricing errors

4.3 Availability

All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time. In case of stock unavailability after order placement, we will notify you and provide a full refund.

5. Orders and Payment

5.1 Order Placement

By placing an order, you make an offer to purchase the products. We reserve the right to accept or decline any order. An order confirmation email does not constitute acceptance of your offer.

5.2 Payment

• We accept payments via Stripe (credit/debit cards)
• Payment is processed at the time of order placement
• You represent that you have the legal right to use the payment method
• All payment information is encrypted and secure

5.3 Order Cancellation

You may request order cancellation before the order is shipped. Once shipped, standard return policies apply.

6. Membership Program

6.1 Membership Benefits

Our membership program provides exclusive benefits including discounts, early access to sales, and special promotions. Benefits are subject to change.

6.2 Membership Fees

• Membership fees are billed according to your selected plan (monthly/annual)
• Fees are non-refundable except as required by law
• You may cancel your membership at any time
• Cancellation takes effect at the end of the current billing period

6.3 Termination

We reserve the right to terminate memberships for violations of these terms or fraudulent activity.

7. Shipping and Delivery

Shipping terms are governed by our Shipping Policy. Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery.

8. Returns and Refunds

Return and refund terms are governed by our Refund Policy. Please review this policy before making a purchase.

9. Intellectual Property

All content on the Site, including text, images, logos, and designs, is our property or licensed to us. You may not reproduce, distribute, or create derivative works without our express written permission.

10. Prohibited Activities

You agree not to:

• Use the Site for any illegal purpose
• Interfere with the Site's security or operation
• Submit false or misleading information
• Attempt to gain unauthorized access to systems
• Use automated systems to access the Site
• Resell products without authorization

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or technical failures
• Third-party actions or content

Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.

13. Governing Law

These Terms are governed by the laws of Australia. Any disputes shall be resolved in the courts of Australia.

14. Changes to Terms

We may update these Terms at any time. Changes will be effective upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

15. Contact Information

For questions about these Terms, please contact us:

• Email: legal@completehomesolution.com
• Address: Complete Home Solution, Australia